Shipping Information

**PLEASE NOTE**

We're doing our very best to get orders out to you as quickly as possible, however, due to the increased volumes our delivery partners are experiencing, you may notice your order is taking a little longer to reach you.

All our orders are packed with love and care.

We aim to pack orders on the day of receipt but as a small family business, sometimes life gets in the way. If you need your order in a hurry, please do let us know and we will always do our best to get it out to you ASAP.

Once your order has been shipped, you will receive an email with tracking details.

Please note that all delivery times are an estimate from our delivery partners. THE TEEN AGE will always do our best to help you track your parcels should they be delayed, but is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

AUSTRALIA WIDE SHIPPING RATES

$10 FLAT RATE SHIPPING in Australia

FREE SHIPPING in Australia for orders over $180

$18 EXPRESS SHIPPING in Australia

LOCAL PICK UP from Concord, NSW can also be arranged

NEW ZEALAND SHIPPING RATES

$16 FLAT RATE SHIPPING to New Zealand

FREE SHIPPING to New Zealand for orders over $500

INTERNATIONAL SHIPPING RATES

We ship worldwide.

$30 (AUD) FLAT RATE worldwide delivery

FREE SHIPPING worldwide for orders over $450

Please note that due to COVID, international deliveries to certain countries will be limited and delays are expected.

DELIVERY TIMES

We aim to send out all orders within 48 hours of purchase, but please be mindful that during sale periods and due to the current COVID situation, there are delays, particularly with orders going interstate and into regional areas.

ESTIMATED DELIVERY TIMES (please note Australia Post is currently experiencing delays due to COVID):

WITHIN NSW

Metro - up to 2 to 5 business days

Rural - up to 5 to 8 business days

INTERSTATE

Metro - up to 3 to 8 business days, depending on lodgement and destination points

Rural - Varies depending on location

Please note that these are estimates, and actual delivery times may vary. Rural areas/outside metro cities may have slightly longer delivery times.

NOTE ON EXPRESS DELIVERY

**PLEASE NOTE our delivery partners are currently experiencing delays in EXPRESS deliveries due to the increase in volume.

We suggest that if it is an urgent delivery, that you email us at hello@theteenage.com.au to ensure we have received your request and to make sure we can do everything we can to get it out asap.

For most (but not all) locations, Express Delivery service guarantees Next Business Day delivery. It covers 80% of Australian business addresses, private addresses and Post Office Boxes but please note that due to COVID, we cannot guarantee next business day delivery.

This service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.